royal-service

Guests are invited to step up to the elevated luxury of Royal Service.SM A boutique hotel within the hotel, our private Royal Service pyramid is recognized and defined by premier accommodations and personalized service – a place where limits drop away, replaced by possibilities.

Discover luxurious suites replete with the finest of amenities, as well as the discreet service of a dedicated concierge staff and personal butlers. The Royal Service Lounge offers exclusive front desk services and a host of complimentary indulgences. Select from 136 Royal Service Suites, 50 Junior Suites, or the incomparable Ambassador, Governor or Presidential suites.

royal-service Benefits

Our most exclusive service offers:

• Premier, family-friendly accommodations in the Royal Service pyramid
• The dedicated assistance of personal butlers throughout your stay
• Royal Service Lounge: Your exclusive lounge for private check-in and check-out, socializing and relaxing in ultimate comfort
• Free wireless Internet in Royal Service Atrium and lounge
• Newspapers and table games
• Library with CDs and DVDs
• Private breakfast service and complimentary evening cocktails daily
• Royal Service Concierge, offering preferential reservations for dining, YHI Spa, golf, tennis and more
• Family-friendly Royal Service pool with Bali beds, pool concierge and bar service
• Access to the Caribe Bar, for light fare and cocktails on the beach

Exclusive Outdoor Area

Gran Melia Cancun has an exclusive, upgraded pool area reserved for Royal Service guests. A special retreat for adults to relax and play under the sun, the area offers:

• Access to an exclusive outdoor area, featuring 2 private pools, 3 whirlpools, the Caribe Bar and pool concierge services
• Access to the Royal Service Lounge, a newly renovated Atrium for private check-in and check-out and socializing and relaxing in ultimate comfort, with free Internet access, newspapers and table games, and a library of CDs and DVDs
• Special welcome cocktail
• Fresh scented towels
• Shoe shine for one pair of shoes.
• Daily continental breakfast (7 AM to 11 AM)
• Afternoon cocktails and aperitifs (1 PM to 5 PM)
• International bar and chef’s selection of hors d’oeuvres (7 PM to 9 PM)
• Concierge and butler services (7 AM to 11 PM)
• Personalized pillow, soap and aromatherapy menus
• Pressing of two pieces of clothing upon arrival per room
• Free WiFi available in the Atrium and lounge
• Late check-out after 4 PM (subject to availability)
• Complementary transportation from the airport to hotel with a minimum stay of 4 nights. Shuttle available to and from airport with charge