RedLevel
Guests are invited to step up to the elevated luxury of Red Level. A boutique hotel within the hotel, our private RedLevel pyramid is recognized and defined by premier accommodations and personalized service – a place where limits drop away, replaced by possibilities.
Discover luxurious suites replete with the finest of amenities, as well as the discreet service of a dedicated concierge staff and personal butlers. The Red Level Lounge offers exclusive front desk services and a host of complimentary indulgences. Select a Red Level Suite or a One Bedroom Suite.
RedLevel Services
- Private terrace with impressive views of the Caribbean or Nichupte lagoon.
- Individually controlled air conditioning
- 32" flat screen TV
- Cable TV and pay-per-view ($)
- Laptop-sized safe deposit box
- Rain shower, curved shower curtain for extra space, luxury bath amenities
- Aromatherapy in the room
- Bathrobes & slippers
- Daily housekeeping service
- Nightly turndown service
- Personalized pillow and aromatherapy menus
- Minibar ($)
- Access to the RedLevel Lounge featuring private check-in and check-out as well as comfortable areas to relax or socialize. The lounge features Wi-Fi, newspapers, board games, and a library.
- 24-hour room service ($)
- Access to an exclusive RedLevel outdoor area with 2 private pools, 3 Jacuzzis, and Bali Beds
- Access to Bar Caribe, an exclusive outdoor restaurant & bar
Real Exceptional Differences
- Airport-hotel transfer for stays of 4 nights or more (valid only for reservations on granmeliacancun.com, melia.com, or our call center)
- Transportation from main lobby to RedLevel lobby
- Special welcome cocktail
- Fresh scented towels upon arrival
- Daily continental breakfast (7:00-11:00am) with premium coffee and tea collections
- Afternoon tea time (1:00-5:00pm)
- International bar and Chef's selection of hors d'oeuvres (7:00-9:00pm)
- Free internet access
- Concierge service (7:00am-11:00pm)
- Suncare station with tanning lotion, sunblock, and aloe gel in the RedLevel pool area
- Access to YHI Spa's Water Ritual (valid for one person, once per stay)
- Pool concierge provides water, juice, towels, fruit, and more
- Butler service (7:00am-11:00pm):
- Pack & unpack suitcases
- Shoe shine
- Ironing service (once per stay)
- Bath & whirlpool set-up *
- Standard bath set-up (once per stay) *
- * Choice of Romantic (champagne & roses), Relaxing (lavendar & red wine), Energizing (citrus scents & margaritas) and Kids (bubble bath with milk & cookies)
- Lazy Day In-Room Movie (once per stay): pay-per-view movie with popcorn delivered to your room
- Access to Wellness Center
- Late check-out until 4:00pm (subject to availability)
RedLevel butler service
- Luggage preparation. A perfect trip down to the smallest detail
- Free ironing of one item per day. An impeccable service
- Special preparation of bath and whirlpool. Available in four different ways ($): Romantic (Roses & Champagne), Relaxing (Lavender & Red wine), Energizing (Citrus scents & Margaritas) and Children (Bubble bath with milk and cookies)